Windfall will lean on know-how to assist recuperate from the monetary injury the COVID-19 pandemic wrought on the Renton, Wash.-based well being system, in response to it administration crew talking on the J.P. Morgan Healthcare Convention.
On the finish of Windfall’s most up-to-date third quarter on Sept. 30, the well being system recorded a $214 million working loss, with a decline in affected person admissions and improve in labor prices impacting its 54 hospitals and greater than 1,000 medical clinics.
Over the subsequent two years, interim Chief Monetary Officer Greg Hoffman stated the well being system plans to shut its six knowledge facilities—it closed one in 2020—in addition to migrate its whole well being system to a single Epic digital well being report and enterprise useful resource planning back-office software.
By centralizing this data, Hoffman additionally goals to automate back-office methods and use machine studying to observe supplier schedules to scale back burnout. Windfall has already began utilizing predictive analytics to tell its hiring. “After we know that there is a sure attrition price, let’s get out forward of it and never await anyone to depart and start the hiring course of,” Hoffman stated.
He added that the corporate’s medical academy has been a fantastic supply of expertise as nicely. As extra sufferers transition to telehealth, Chief Scientific Officer Amy Compton-Phillips stated the academy will assist ease staffing strain on the well being system. Windfall officers performed 1.7 million telehealth visits in 2020.
Windfall’s predictive analytics platform helped it precisely predict what areas would obtain a surge in instances as much as two weeks out. As soon as the well being system obtained a greater deal with on the info, it was capable of shift assets to reply to a suspected improve in caseloads. For example, Compton-Phillips stated that within the spring treating 400 coronavirus sufferers compelled your entire system to close down. “Now, we’re as much as over 2500 sufferers with COVID, and we’re cooking alongside and caring for the group,” Compton-Phillips stated.
CEO Rod Hochman stated the well being system’s future will depend upon diversifying its portfolio, digitizing its methods and new partnerships—together with carefully watching workforce prices.
“Popping out of COVID, we discovered virtualization of each administration and medical care is a chance to rethink how we use labor successfully,” Hochman stated. “We clearly perceive that except well being methods are capable of scale back labor spend we’re not going to achieve success.”